Privacy Policy
How we collect, use, and protect your personal information. Your privacy is fundamental to everything we build.
CitizenWealth (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and share information when you use the CitizenWealth mobile application, website, and related services (collectively, the “Services”).
By using CitizenWealth, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information necessary to provide financial services, operate the platform, and comply with regulatory requirements.
1.1 Personal Information
When you create an account, we may collect:
- Full name
- Email address
- Phone number
- Date of birth
- Residential address
- Government identification information
- Selfie or identity verification images
- Account credentials
This information is used for identity verification and regulatory compliance.
1.2 Financial Information
To provide wallet and payment services we may collect:
- Wallet balances
- Transaction history
- Payment details
- Virtual account details
- Deposit and withdrawal activity
- Savings club contributions
- Subscription billing details
Payment card details are processed securely by our payment processors and are not stored directly by CitizenWealth.
1.3 Device and Usage Information
When you use the app, we may automatically collect:
- Device type and operating system
- App version
- Device identifiers
- IP address
- Login activity
- Error logs and crash reports
- Security and fraud detection signals
This information helps us maintain platform security and improve the user experience.
1.4 Biometric Authentication
CitizenWealth may allow optional biometric login using your device's:
- Face ID
- Touch ID
- Fingerprint authentication
Biometric information is handled entirely by your device's operating system and is not stored or transmitted by CitizenWealth.
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Verify your identity (KYC / AML compliance)
- Provide wallet and financial services
- Process deposits, withdrawals, and transfers
- Operate savings clubs and group payments
- Process subscriptions and billing
- Detect fraud and prevent financial crime
- Maintain platform security
- Monitor system performance and resolve errors
- Improve our services
- Comply with legal and regulatory obligations
Data Storage & Security
CitizenWealth implements technical and organizational safeguards to protect your information. Security measures include:
- Encrypted data transmission (HTTPS/TLS)
- Secure cloud infrastructure
- Authentication controls
- Access restrictions
- Monitoring and logging
- Fraud detection systems
While we take reasonable steps to protect data, no system can guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with financial regulations
- Prevent fraud
- Resolve disputes
- Enforce agreements
Certain financial records may be retained for regulatory compliance periods.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of personal data
- Object to certain processing
- Withdraw consent where applicable
To exercise these rights, contact us using the details below.
Children's Privacy
CitizenWealth is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that such information has been collected, it will be deleted.
International Data Transfers
Your information may be processed and stored in countries where our infrastructure or service providers operate.
We ensure that appropriate safeguards are in place to protect personal data when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify users through the app or other appropriate channels.
The updated policy will always include the latest effective date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
CitizenWealth
Email: support@citizenwealth.app
Website: www.citizenwealth.app
Address: 16192 Coastal Highway, Lewes, DE 19958, USA
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